To return your online purchase:
Separate from our Limited Warranty, Wacom offers a 30-day return policy on products purchased in our eStore. Original shipping fees, if any, are non-refundable. Please contact Wacom Customer Support via telephone at 1-855-MY-WACOM (699-2266) to obtain a Return Merchandise Authorization (RMA) number and instructions for shipping the product back to Wacom. Please send the product, shipping charges prepaid, to the location you received over the phone, accompanied by your name, address, telephone number and proof of purchase date. Please write the RMA number clearly on the outside of the box.
Order cancellations are typically not possible after submitting the order. In some cases, Wacom can attempt to cancel a recently placed order. To initiate this process, please call Customer Support at 1-855-MY-WACOM (699-2266). Please have your order number available. Wacom cannot guarantee cancellation of an order that has been submitted.